Totimart Website - Privacy Policy

Our Privacy Mission Statement:

At Totimart, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it.

Our Privacy Statement for Totimart’s website

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. Totimart is committed to the online privacy of all its users.

This Privacy Policy regulates the use by Totimart and its partner companies of the information you provide when using the Totimart website.

We run this site in order to promote products and services and, where these are provided by our partners, to be the link between our customers and our partners. Our partners may have their own privacy policies which you should also look at.

Information We Collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. You can change your registration details easily through the account facilities available on the website.

User name and password - if we collect a username and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, address and postcode - without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and in some cases to identify whether we deliver or offer services in your area.

Email address - We send a confirmation of your orders via email.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly. We also send text messages (SMS) to your phone to confirm an order with Totimart.

Payment card number, expiry date, issue no and name of card holder, or POS – when you purchase a product or service we need these details so we can collect payment in the same way as when we take payment in a store via chip and pin.

Where you heard about us - we may ask you this to help make our marketing more efficient.

Correspondence - if you contact us we may keep a record of that correspondence.

Sensitive personal data - sensitive personal data includes, for example, information related to your health, race or ethnic origin or religion. We may need sensitive personal data from you for certain products and services, and in some cases, we may be able to assume sensitive personal data about you from the information you provide. By letting us have any sensitive personal data, you expressly consent to us using and telling others about any of your sensitive personal data so we can provide you with the goods or services requested by you in the way set out in this Privacy Policy.

Third party information - if you give us information about another person, (for example if someone else is taking delivery for you or is included in the purchase of a product) you confirm that you have identified Totimart to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

How we use the information we collect from you:

We use the information we collect for the following reasons:

  • To provide you with our websites, mobile apps and in-store WIFI networks, which all require a certain amount of technical information to work properly. For example, our local store finder is most effective when we can tell where you are first.
  • To power our security measures and services so you can safely access our website and mobile apps. It also lets us do things such as recognise your username and password, as well as reset them if you happen to forget what they are.
  • To help you shop with us in store and online. For example, we need to know your credit or debit card details so that we can take payment for the things in your shopping basket and provide you with a receipt.
  • To help us run competitions and special offers and make sure you get all the benefits you’re promised.
  • To get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you've bought or used from us. If we do, it's possible that we'll use independent research and feedback providers to act on our behalf.
  • To contact you from time to time regarding things you've told us you want to hear about; new products, for example, or special offers, exciting competitions and sponsored events.
  • To reply to any questions, suggestions, issues or complaints you have contacted us about.
  • To respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our products, websites, mobile apps, services or other activities.
  • To advertise products or services to you for example on your favourite social media sites (e.g. Facebook and Twitter).
  • To tell you about any changes to our products, services, websites and mobile apps. For example, if we withdraw one of our apps for some reason, or change this privacy policy.
  • To make a contract with you. But also to enforce a contract if you don't honour it, including the collection of any debts that we may be owed by you.
  • To gather statistics about how you and other people use our website and mobile apps, in-store WIFI networks and what you think of our advertisements, special offers, news, products and product information, competitions, sponsored events, social media and other content and services. We then analyse all this data to see if what we do is interesting to people and meets their needs, or if they should be improved, and if so, what changes would be most beneficial both for our customers and for us.
  • To check that you have (or are likely to have) the means to pay us for any products you order from us over the internet or via one of our mobile apps.
  • To monitor how people use our websites and mobile apps to see if they are being abused or threatened, for example, by internet trolls posting inappropriate comments in review areas or by would-be hackers looking to undermine our security.
  • To protect you and our business from any other potentially criminal behaviour, including identity theft and fraud.
  • To understand you better and in particular, the way you shop.

Our aim, quite simply, is to interest and excite you as much as possible while providing great service and value to you in everything we do.

By knowing more about you, we’re able to focus on the things we think are most likely to appeal to you, especially when we send you special offers, news, information on our products and details of competitions and sponsored events.

To help us maintain administrative and statutory records about our business so we can better understand what we've sold, and how, when, where and at what price, and pay our taxes.

To enable us (and our third-party service providers) to plan and manage our day-to-day business as effectively as possible, for example, to predict the possible sales volumes of a particular product so we can make doubly sure that we have sufficient stocks to meet the likely demand.

To allow us to understand our customer base across all our businesses, both online and in the real world, from our smallest store to our biggest supermarket. We do this by merging your details with information from our other customers and users of our websites, mobile apps and in-store WIFI network. We can then spot trends and common factors among shoppers, plus we can tailor our business approach, our marketing communications, our digital and social media, our products and our services to the things we believe you and other people like you would be most interested in. This process involves the analysis of many human traits and is sometimes called market segmentation or customer segmentation. Among other things, we look at common trends or segments based on people's geographic location, behaviours, shopping experience, financial standing, the stuff they do on special occasions and the benefits they look for from products or services.

To help us conduct focused market research based on trends and common factors, so we can further improve the products and services we offer to all our customers.

To test new systems and processes as we roll them out (but generally only in anonymous form) to make sure they work correctly and meet the exceptionally high standards we set for ourselves.

To assist us in the development of new products and services over a period of time. For example, we may need to gauge whether a new product is likely to appeal to a large proportion of our customer base. And if not, we'll want to know why.

To see if the money we spend on marketing and advertising across all media represents good value for us or not.

By matching information that's common to the various sources of information we have about you, we're able to build a bigger, richer picture. So for example, you might enter a competition and provide your email address. You might then register for an online account with us using the same email address. Simply linking those two pieces of information together tells us a lot. And we can achieve the same effect by matching transaction details and technical information about the electronic devices you use. All of which helps us to understand you better and provide a more enjoyable experience for you.

Cookies Policy

Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.

What is a cookie?

A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.

There are two broad categories of cookies:

  1. Persistent cookies
  2. Persistent cookies remain on your device until deleted manually or automatically.
  3. Session cookies
  4. Session cookies remain on your device until you close your browser when they are automatically deleted.

Cookies we use and why we use them

  1. Essential cookies
  2. Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
  3. Performance cookies
  4. Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
  5. Experience cookies
  6. Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
  7. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
  8. Marketing cookies
  9. Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
  • Your right to refuse cookies and what happens if you refuse them

You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

Who we share the information we get from you with.

We will not sell your personal information to third parties companies unless you say we can (for example for carefully selected third parties to contact you) or are required by law. We may share your information with third parties to process and fulfil your order, to provide services you request, for business analysis purposes, for the purposes of fraud prevention or if Totimart itself, or any of our business is bought or sold.

Market Research - we may provide information at an aggregated statistical level about our customers, sales, traffic patterns and related site information to third parties, but this information will not identify individuals.

Third-party companies - whose products and services we sell, so they can better understand the profile of our customers who buy from or are interested in them. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

Social media companies such as Facebook and Twitter, to enable us to run targeted promotions for you on their platforms.

Mobile Top Up companies,

- At Totimart we have a service that allows the customer to top up their mobile phone with one of the following companies: STC, ZAIN, MOBILEY. However, all the information we share with these companies will be anonymised, so neither you nor any of your devices can be identified from it.

Storage of Data

We will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our online marketing programmes.

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information Totimart holds about you, please write to us at our UK based offices.

Totimart,
Legal Department,
Pure offices
Oldbury,
West Midlands,
United Kingdom,
B69 1NL

Security - at Totimart, information security is very important and we have taken many steps to make sure your shopping experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

Keeping your information secure - to help us keep your information confidential you should:

  1. Keep your password secret.
  2. Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.

Password - you should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.

If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

Payment Card Security - we use secure technology (POS) to make sure that the details you provide when placing an order are kept private and secure, making shopping on our website safe. Our secure server encrypts your credit or debit card number details along with your personal information and changes them into bits of code that are then securely sent over the internet. Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn you when you are entering a secured environment as you go to place your order. Once your payment information is received by us, your payment card is processed through the same systems that handle our store sales - so they're tried and tested over many years of secure operation.

Security in our offices - access to your information is restricted in our stores and offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.

Feedback

We want to make sure we're giving you the information about privacy and security that you want - let us know what you think. If you have any feedback, questions or concerns, please email us at totimart@totimart.com

Totimart Locations:

Registered in England & Saudi Arabia, company No. 09495551

UK
Totimart,
Pure offices
Oldbury,
West Midlands,
United Kingdom,
B69 1NL,


Saudi Arabia
Totimart,
1st floor - No. 1
Wadi Hagar
Almaqa
Riyadh
KSA


Effective date: November 22 2016